Is your Alexa device not working? Are you unable to use Alexa services due to the device not responding error? Well! Here, we are going to share some quick and simple Alexa Troubleshooting tips to get your Echo Alexa back to its normal working condition. Below, we have shared some most common Alexa issues and their troubleshooting solutions.

Alexa Not Responding

If your Alexa is not responding to your commands, there is like to be some common issues. Make sure that your device is properly plugged in and getting the power supply. If you see solid red ring light instead of blue light, your device microphone is turned off. Here are some tips you can try to fix the error if you are using the multiple Alexa devices.

  • Check the Alexa app and make sure that all every device is set up to a single Amazon account.
  • Bring the devices closer for better response.
  • You can try changing the wake word for one of your Echo devices if the wrong device is responding.

The most obvious reason that your Amazon Alexa won’t play music is discontinuous web access or low data transfer capacity of network. The given Amazon Alexa troubleshooting tips can help fix this issue.

  • Turn off unused gadgets that connect to your network.
  • Place the Echo device nearer to the router and away from metal items, walls, appliances or other possible things that may create hassles.
  • Turn off the modem.
  • Hold up 30 seconds.
  • Turn them on.
  • Turn the Alexa device off and again on.
Bluetooth Connectivity Troubles With Amazon Alexa

You can troubleshoot this problem with some simple steps. But, before that, make sure the Amazon Alexa device supports the wifi connection.

Your Bluetooth must be full-charged with a new battery installed.

  1. Place your Alexa device away from the possible sources that may cause interference.
  2. Click on Alexa Devices, choose Bluetooth devices and then clear options.
  3. Restart your smart device and then Alexa.
  4. Pair the Amazon Alexa with your Bluetooth device again.
Alexa Isn’t Connected to Wi-Fi

You may find that your Echo is unable to connect to your Wi-Fi network, you can fix this issue from your Alexa’s settings. On the off chance that your device has a screen, you can check the light on your device. If the light is orange, the Wi-Fi connectivity is not working properly.

  • Go to Settings > Wi-Fi.
  • Enter the internet password. This can’t same as your Amazon password/
  • Turn off the router and switch.
  • Wait for 30 seconds.
  • Turn the Alexa device off and turn on the device.
  • Check the updates, if available for your router and modem.
Unable to make a call using Alexa

You can try the following troubleshooting guidelines to fix the issue:

  • Check the contacts, if you have added any content recently, then there are chances that Alexa has not updated it in your contact list.
  • Close the Alexa app and open it again.
  • Open the ‘Conversation’ tab and check the contact while trying to make the call.
  • If the contact details are present there, make sure that you have entered is correct.
  • You can sign out the application, sign in again if the problem is not resolved.
  • Go to Alexa and click on Settings then sign out.
  • Sing back and try to call again.

So, these are some simple Alexa troubleshooting tips that can help you to fix the problem. So, follow these guidelines and get rid of the error you are facing with the Alexa device. In case, your issue is still unresolved, you can contact the experts and seek their advice to figure out the problem.

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