Alexa is a smart digital voice assistant. It is very popular among the users for controlling their smart home devices with voice commands. You can use the Alexa device to play music, check weather updates, share sports scores, control smart home appliances, and a lot more. Alexa and Echo work perfectly together, but sometimes, issues like 'Alexa App says device is offline' occurs and causes trouble to users. Fortunately, this problem can be fixed quickly with easy guidelines. So, if your Alexa app says device is offline, read the post and follow the mentioned guidelines to troubleshoot the problem.
Important: These troubleshooting steps are applicable for all Alexa enabled devices.
How To Troubleshoot Alexa says the device is offline?
Restart the device
The most simple troubleshooting step to fix device malfunctioning is; restart the device. Most of the time only a simple restart works to fix the issue.
Place Alexa Device Closer To Router
Sometimes, your Alexa device works fine but appears offline in the application due to a weak internet connection between the router and the Alexa device. You can move your Alexa device closer to the router or modem to boost the Wi-Fi signals. If your WiFi connectivity is poor, you can also use the wireless extender to extend or repeat the WiFi signals throughout the home for seamless connectivity.
Check WiFi Connectivity
If your WiFi is down, your Alexa device will appear offline. So, you need to check your router and make sure that it is functioning properly. Check the LED present on your router, if the LED is green then your router is working fine, but if it is red, then something is wrong with the router. You can reboot the router and restart the modem to get your WiFi back to its proper functioning.
Make Sure that your Alexa device and App Connected To the Same WiFi Network
If your Alexa device and the application is connected to a different Wi-Fi network, your device will not respond to the voice commands and appears offline. So, make sure that you connect the app and Alexa device to the same wireless network.
Update the Alexa Device
The outdated version of Alexa could also be the reason that your device is appearing offline. Update your Alexa device to its latest version available. To manually update Alexa, you can check for the software updates. You can also refer to the user manual to complete the task.
Update Alexa app
There are chances that you might be using the outdated version of the Alexa application on your Android or iOS device and this causing the 'Alexa app says device is offline' issue. If you want to troubleshoot the problem, update your Alexa application to the latest version available. You can do this by visiting the supported applications store on your smartphone.
Reset Alexa to Factory Defaults
If none of the aforementioned steps are helping you to troubleshoot the problem, reset your Alexa device to its factory default settings. This will surely help you to fix the problem. To reset the device, you can refer to the user manual. Once reset, you can register the device again, connect it, and use it without trouble.
Hopefully, with the help of the mentioned guidelines, you would be able to troubleshoot the Alexa App Says Device Is Offline problem on your device. The troubleshooting steps are simple and quickly help you to fix the problem. But, if you still have a doubt or there is any other Alexa related technical query hampering your experience, contact the experts. The professional will suggest the best possible solution to the problem and make sure that nothing compromises your Alexa experience again.