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Alexa app shows the device offline. How to troubleshoot it?

Alexa is a smart digital voice assistant used for controlling the Echo smart device. Using Alexa, you can Play Music, share weather forecast updates, check news updates, control smart home appliances, order online food, and do a lot more other stuff. When Echo and Alexa work together, they share an incredible smart living experience with the user. Although, sometimes Alexa app shows device offline error. Fortunately, you can quickly resolve the issue by following some simple troubleshooting guidelines. So, if your Alexa app is also showing you an offline error, proceed with the simple troubleshooting steps below and resolve your problem instantly.

The possible reason behind Echo offline error:

There could be a number of possible reasons due to which your device may appear offline or unable to respond to Alexa. You might be using the outdated application, or you may have placed an Echo device away from your router.

Whatever the reason is, the following guidelines should bring your Alexa in synchronization with the device.

Alexa offline error: troubleshooting steps to follow

  • Check the router outlet, make sure that you have properly plugged in your Echo device to the electric outlet using the original power adapter.

  • If you are seeing a red ring light on your device, it means your device has power. But if the light does not appear, you need to connect your device to some other power outlet.

  • Digital malfunction can occur anytime in tech and the same is with Alexa. If your device is not responding, you can restart it and see if it resolves your issue.

  • Sometimes your device is working fine but appears offline in the application because of an unstable internet connection. You can place your device closer to the router or modem to boost the Wi-Fi signals. Also, if any electronic device between your Echo and Alexa creates a barrier; like a baby monitor, television, or microwave, then you need to remove these devices.

  • If you want to use the Echo device, then make sure that you have connected your Echo and Alexa application to the same Wi-Fi network. If both are connected to different Wi-Fi networks, your device will not respond.

  • The outdated version could also be the reason that you are facing offline errors on your Alexa. Update your echo software version to the latest one available and start exploring the Echo world.

  • From the settings menu, restart your Alexa app and then relaunch it. This may help you troubleshoot the problem.

  • Check the Wi-Fi connection and if something is wrong with the Wi-Fi you need to reset the router.

We hope that these simple troubleshooting guidelines will help you to troubleshoot the Alexa app shows device offline the error on your device. Be sure that you have a stable and active internet connection to access the Alexa smart services. However, if you are still unable to resolve the issue on your own, we recommend you to contact the experts. The professionals can give you the best advice to troubleshoot the problem and make sure that you have reliable experience of using Alexa services.

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